Normal order processing can take between 1-3 business days (Monday – Friday).
The following shipping methods are available, Standard Ground (5–7 business days), In-office pick-up (same day Monday - Friday), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method.
Currently, we do not ship to international addresses. Please note that orders could arrive in multiple packages.
Orders delivered within the 48 contiguous states should arrive in 5 – 7 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.
Orders placed Monday-Friday are available for in-office pickup.
Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 12:00pm ET on a business day, and should arrive in 2 business days. Orders placed after 12:00pm ET will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.
Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 12:00pm ET on a business day, and should arrive in 1 business day. Orders placed after 12:00pm ET will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.
We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost. If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product.
1.To initiate a return, contact us firstname.lastname@example.org or 202-861-2252 to obtain a return authorization number within 14 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. Return acceptance is at the sole discretion of CA+LC SKIN Care. No return will be considered more than 14 days after shipment.
2. The returned items must be in new, unopened condition to be eligible for a refund.
3. If the product is part of a kit, collection, or gift basket, the refund will be determined by subtracting the retail price of the nondefective items that you retain.
4. To ensure that your returns are received by CA+LC SKIN, please make sure to add insurance to your parcel through your mail delivery service. Lost shipments are your responsibility.
5. Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded.
6. Allow 1 week for us to process your return once we receive your returned items.
Read Product Instructions.
Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly. We find that the majority of skin reactions that occur are caused by misunderstanding the proper use of these powerful professional products.
Product Damage in Shipment or Defective.
If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return.
Problems with Pump Mechanism.
Is the product's pump not working? A number of our products use a sophisticated air-tight pump technology to ensure that your product ingredients stay active, and to prevent contamination. These pumps can be finicky and sometimes need a little finesse to prime the pumping mechanism for the first time. If you are having trouble using a product with a pump please try the following steps before contacting us:
1. Shake the product
2. Place a towel on a firm surface
3. Turn the product upside down and gently tap on the towel with the lid on
4. Pump several times
Products dispensed in the more traditional pumps can be fussy too, and may need to be "primed". To do this, ensure that the pump is rotated to the "open" position. Holding the bottle upright, give the bottle a shake downward to be sure that the cream or lotion is sitting in the base/bottom of the bottle without airspace. Then depress the pump many times until the pump is sufficiently "primed" with the cream/lotion. At this point the pump should function properly and the cream/lotion should flow normally from the pump dispenser.